Club999 Terms & Conditions — Your Rights & Responsibilities

Club999 (hereinafter referred to as "we", "the platform", or "the company") is an online gaming and Sports Betting platform serving users in Bangladesh and other regions. These terms and conditions constitute a legally binding agreement between club999 and its users.

These Terms are available in both English and Bengali. In the event of any conflict, the English version shall prevail. Club999 reserves the right to amend these Terms at any time. Continued use of the platform following any changes will be deemed acceptance of the updated Terms.

These terms and conditions apply to all games, Sports Betting, Live Casino, jackpot games, and all other services offered by club999.

To open an account with Club999, accurate and complete information must be provided. Registering with false information is strictly prohibited and may result in account termination.

• Each individual may open only one account. Creating multiple accounts is strictly prohibited.
• Your account password and login credentials must be kept strictly confidential. You may not allow anyone else to access your account.
• It is solely the user's responsibility to keep their account secure. If you suspect any unauthorized access, please notify our support team immediately.
• The mobile number and email address provided at registration will be used for verification purposes.
• Club999 may request additional documents for identity verification at any time.

Club999 strictly enforces an 18+ policy. No person under the age of 18 is permitted to use this platform.

• During registration, you must confirm that you are at least 18 years of age.
• Club999 may request a copy of your national ID or passport at any time to verify your age.
• If a user is found to be under 18 years of age, their account will be immediately closed and all associated transactions will be voided.
• The platform may not be used from any country or region where online gaming is prohibited by law.

Deposits at Club999 can be made via bKash, Nagad, and Rocket. The minimum deposit amount is ৳200. Deposits are generally credited to your account instantly.

• Minimum Deposit: ৳200
• Maximum Deposit: Determined by payment method
• Withdrawal Processing Time: 1–3 Business Hours
• Minimum Withdrawal: ৳500

Full account verification is required before any withdrawal can be processed. Withdrawal requests will not be accepted from unverified accounts. Withdrawals can only be made to the same payment method used for the original deposit.

All transactions are processed in Bangladeshi Taka (BDT). Deposits and withdrawals to or from third-party accounts or in someone else's name are strictly prohibited. Club999 complies with government regulations on anti-money laundering and reserves the right to report any suspicious financial activity to the relevant authorities.

Club999 offers a range of bonuses and promotions for both new and existing members. Each bonus comes with its own terms and rollover requirements, which should be read carefully before claiming.

• Welcome Bonus: A bonus of up to 100% is available on your first deposit. To withdraw bonus funds, the specified rollover requirement must be met.
• Reload Bonus: The weekly reload bonus is subject to specific terms and conditions.
• Cashback: Weekly cashback is available on net losses in select games or betting categories.
• Only one bonus offer may be active at a time.
• Club999 reserves the right to cancel any bonus, particularly if a user is found to have abused the bonus system.
• Bonus funds cannot be withdrawn directly. They are only converted to withdrawable balance once the rollover requirement has been completed.

Club999 offers a wide range of gaming options including Sports Betting, Live Casino, slots, and jackpot games. Each game has its own rules, which you should review before playing.

• Once a bet is confirmed, it cannot be changed or cancelled — unless the cashout feature is available and active.
• If a game or bet is not completed due to a server issue or technical error, club999 may offer a refund or a replay opportunity in accordance with its own policy.
• For all sports events including cricket, football, and kabaddi, official results shall be considered final.
• In live betting, odds can change from moment to moment. The odds at the time a bet is confirmed will be the ones that apply.
• Club999 reserves the right to void any bet suspected of being connected to match fixing or any other form of unethical conduct.

A minimum bet amount may be required to participate in jackpot games. Jackpot prize amounts and conditions are subject to change from time to time.

The following activities are strictly prohibited on the club999 platform and will result in immediate account closure:

• Creating multiple accounts or registering under a false identity.
• Abuse of the bonus system, such as bonus arbitrage or collusion.
• Using software, bots, or automated methods to place bets.
• Attempting to hack or gain unauthorized access to Club999's systems.
• Harassing, threatening, or engaging in inappropriate conduct toward other users.
• Using the platform for money laundering or any unlawful financial activity.
• Making deposits using a credit card or a third-party account.

Club999 reserves the right to suspend or permanently close any account at any time, without prior notice, including but not limited to cases of Terms violation.

• Users may request to close their account at any time. Any available balance should be withdrawn before the account is closed.
• Using the self-exclusion feature, you can block access to your account for a set period of time.
• Any remaining valid balance at the time of account closure will be returned through the standard withdrawal process.
• Balances may be forfeited on accounts closed due to a breach of these terms and conditions.

Club999 places the highest priority on responsible gaming. We believe gaming should be a source of enjoyment, not financial stress.

• Users can set daily, weekly, or monthly deposit limits on their account.
• Session time limits and reality check features are available.
• Through the self-exclusion option, accounts can be locked for a period of 6 months to 5 years.
• If you're experiencing a gaming problem, please reach out to our support team.

For more information on responsible gaming, please visit our Responsible Gaming View page.

Club999 is committed to protecting users' personal information. We do not sell your personal data to any third party.

• Information collected at registration is used solely for service delivery and legal compliance.
• All data is secured through SSL encryption.
• Information may be disclosed to relevant authorities when required by law.

For more information, visit our Privacy Policy Read.

Club999 reserves the right to modify these terms and conditions, in whole or in part, at any time. Users will be notified of significant changes via their registered email or SMS.

Updated Terms take effect from the date they are published on the website. Continued use of the platform after any changes constitutes acceptance of the new Terms.

If you have any questions or complaints regarding these terms and conditions or any of club999's services, please get in touch with us.

• Email: support@club999.co
• Live Chat: Available 24/7
• Help Center: help-center

An initial response will be provided within 48 business hours of submitting a complaint. Complex matters may take up to 7 business days to resolve.